Instantly text back new leads, qualify them, and slot them into your calendar — no manual follow-up. Every conversation is logged inside GoHighLevel so you never lose track of a lead.

Use Case – Hilton Hotels (Hospitality)

Problem:

Guests often waited too long for responses from front-desk staff.

Solution:

Hilton introduced AI-powered SMS/WhatsApp messaging to handle room service requests, FAQs, and bookings.

Results:

Increased guest satisfaction while reducing staff workload; improved response times significantly.

Turn DMs into bookings and have them appear automatically in your GoHighLevel inbox, complete with profiles and follow-up options.

Use Case – Sephora (Beauty Retailer)

Problem:

Customers wanted instant beauty advice through Instagram DMs and app chat.

Solution:

Sephora launched an AI assistant offering product suggestions, tutorials, and service bookings.

Results:

Achieved an 11% increase in in-store bookings while boosting digital engagement.

Respond to Facebook inquiries in seconds, while GoHighLevel stores all chats alongside your other channels for a complete customer record.

Use Case – KLM Royal Dutch Airlines (Aviation)

Problem:

KLM’s support team was overwhelmed by thousands of Facebook and Twitter queries.

Solution:

AI-powered agents responded instantly on Messenger with booking confirmations, flight updates, and FAQs.

Results:

Managed 15,000+ weekly interactions, improving response times and reducing agent strain.

Answer calls, qualify leads, and take bookings over the phone — with recordings and notes saved directly in GoHighLevel for future reference.

Use Case – DHL (Logistics)

Problem:

Growing customer service demand created bottlenecks in call handling.

Solution:

DHL deployed AI voicebots to manage delivery instructions, onboarding, and queries, with human fallback.

Results:

The bots now handle 1M+ calls per month, resolving 50% of requests without human agents.